Frequently Asked Questions

1. Is it secure to order from this site?
Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.


2. Do you keep my personal information?
Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so you do not have to type it again when you come back.


3. Do you share my information with other companies?
We never share data of a confidential nature - credit card numbers, I.P. addresses, or order history - except in cooperation with law enforcement in regards to content violations or violations of applicable laws. However, we may share contact information with partners whose products we recommend. Please select Privacy in the site map links below.


4. When will my credit card be charged?
Credit cards are charged at the time of the order, before the order is shipped. You will receive notification by e-mail when payment is approved.


5. When will my order be shipped?
Orders ship in 2 business days unless you specify a different ship date during Checkout.


6. What is the status of my order?
You can check on your order by clicking here on Order Status, or using the link shown on your order confirmation e-mail.


7. I forgot my password. How do I retrieve it?
You can retrieve it by clicking on the Forgot Password link on the Login page.


8. What is your return policy?
Products may be returned in new condition for full credit (less shipping cost) within 30 days of purchase. See our Terms.


9. How do I find a product?
Browse our online store by using the menu link buttons. You can also click 'Search' and type any word related to what you are looking for, and corresponding results will display.